Monday, 19 December 2011

No Festive Goodwill from Apple

You are chatting with Alicia, an Apple Expert
Hi, my name is Alicia. Welcome to Apple!
You: Hi - I am considering a MacBook Pro.
Alicia: Hi!
Alicia: Ok
Alicia: How can I help?
You: Wondering if there are any plans for a Boxing Day Sale price in Canada?
Alicia: We do not have sales for Boxing Day in Canada. I'm sorry.
You: Oh! Boxing Day is my birthday! Can you offer me any special deals?
You: :)
Alicia: If I had any promo codes, i sure would!
Alicia: But I don't.
Alicia: I'm sorry!
You: Where might I get a special promo code from?
Alicia: We don't have them right now.
Alicia: That space is for when we have any (like shipping codes).
You: When do you have them? When is the best time to buy a Mac?
Alicia: It is very rare that we ever have them.
You: I bet you have them on Black Friday? Why not on Boxing Day for Canadians?
Alicia: This chat service is here to help with the Apple Online Store. How may I help with your shopping?
You: I have the items in my cart and I'm having trouble hitting the buy button...
Alicia: Ok. What seems to be the issue then?
You: It costs too much. A little seasonal goodwill from Apple would help.
Alicia: I'm sorry. If I had any promo codes to offer, I would offer them to you. Apple is known to be a company with little to no sales.
You: Well you may have just lost a customer. I think I'll buy an ASUS for $1000 less.
Alicia: That's fine. keep in mind, their quality is not the same as ours. It won't last you half as long either.
Alicia: If that's what you choose.
You: I don't think that you can qualify that statement. A friend of mine (loyal Apple customer) told me to buy the AppleCare warranty because he has ALWAYS needed it.
Alicia: Well, his situation might be different. I'm not going to argue with you.
Alicia: I don't have any discounts or promo codes to offer you.
Alicia: Is there anything else today?
You: I didn't come here to bash Apple. I want to buy one but I'm not getting a warm and fuzzy that would make me a happy customer. I will have to think about it some more... Thank you for your time.
Alicia: Well you are asking me to give you something that I simply do not have. If I did, I totally would. But you thinking that I do and just won't give it to you.
You: If you threw in a free 1 year One-to-One membership or something like that, I think I would buy it today. All I want is a little good will or flexibility.
You: But it sounds like your hands are tied.
Alicia: My hands are tied. I have absolutely nothing I can "throw in" or any promo codes I can even offer. If I did, it would be no problem giving it to you!
You: OK. Bye Apple.
Alicia: Thank you for visiting the Apple Store. We appreciate your business. If you would like more help, please chat with us again.
Thank you for choosing the Apple Store. If you have any additional questions, please chat us again.

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