You are chatting with Alicia, an Apple Expert
Hi, my name is Alicia. Welcome to Apple!
You: Hi - I am considering a MacBook Pro.
Alicia: How can I help?
You: Wondering if there are any plans for a Boxing Day Sale price in Canada?
Alicia: We do not have sales for Boxing Day in Canada. I'm sorry.
You: Oh! Boxing Day is my birthday! Can you offer me any special deals?
Alicia: If I had any promo codes, i sure would!
Alicia: But I don't.
Alicia: I'm sorry!
You: Where might I get a special promo code from?
Alicia: We don't have them right now.
Alicia: That space is for when we have any (like shipping codes).
You: When do you have them? When is the best time to buy a Mac?
Alicia: It is very rare that we ever have them.
You: I bet you have them on Black Friday? Why not on Boxing Day for Canadians?
Alicia: This chat service is here to help with the Apple Online Store. How may I help with your shopping?
You: I have the items in my cart and I'm having trouble hitting the buy button...
Alicia: Ok. What seems to be the issue then?
You: It costs too much. A little seasonal goodwill from Apple would help.
Alicia: I'm sorry. If I had any promo codes to offer, I would offer them to you. Apple is known to be a company with little to no sales.
You: Well you may have just lost a customer. I think I'll buy an ASUS for $1000 less.
Alicia: That's fine. keep in mind, their quality is not the same as ours. It won't last you half as long either.
Alicia: If that's what you choose.
You: I don't think that you can qualify that statement. A friend of mine (loyal Apple customer) told me to buy the AppleCare warranty because he has ALWAYS needed it.
Alicia: Well, his situation might be different. I'm not going to argue with you.
Alicia: I don't have any discounts or promo codes to offer you.
Alicia: Is there anything else today?
You: I didn't come here to bash Apple. I want to buy one but I'm not getting a warm and fuzzy that would make me a happy customer. I will have to think about it some more... Thank you for your time.
Alicia: Well you are asking me to give you something that I simply do not have. If I did, I totally would. But you thinking that I do and just won't give it to you.
You: If you threw in a free 1 year One-to-One membership or something like that, I think I would buy it today. All I want is a little good will or flexibility.
You: But it sounds like your hands are tied.
Alicia: My hands are tied. I have absolutely nothing I can "throw in" or any promo codes I can even offer. If I did, it would be no problem giving it to you!
You: OK. Bye Apple.
Alicia: Thank you for visiting the Apple Store. We appreciate your business. If you would like more help, please chat with us again.
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